Privacy Policy

Last updated: January 25, 2026

MedRoam Africa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and physical address
• Date of birth, gender, and national identification number
• Emergency contact information
• Health insurance details
• Payment information

Health Information

As a healthcare provider, we collect sensitive health information including:

• Medical history and current conditions
• Vital signs and physical examination findings
• Laboratory and diagnostic test results
• Prescriptions and medications
• Clinical notes and treatment plans
• Vaccination records

Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our healthcare services
• Process appointments and telemedicine consultations
• Manage prescriptions and coordinate care
• Send appointment reminders and health notifications
• Process payments and insurance claims
• Comply with legal and regulatory requirements
• Conduct research and quality improvement (anonymized)
• Communicate with you about our Services

3. Information Sharing

We may share your information with:

• Healthcare Providers: Doctors, nurses, and specialists involved in your care
• Pharmacies: To fulfill your prescriptions
• Laboratories: To process your diagnostic tests
• Insurance Providers: To process claims (with your consent)
• Emergency Services: When necessary to protect your life or safety
• Legal Authorities: When required by law or court order

We do not sell your personal or health information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and assessments
• Staff training on data protection
• Incident response procedures

5. Your Rights

You have the right to:

• Access: Request a copy of your health records
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your information
• Withdrawal: Withdraw consent for optional data processing

6. Data Retention

We retain your health information in accordance with Ghana Health Service guidelines and applicable laws. Generally, medical records are retained for a minimum of 7 years after your last interaction with our Services, or longer if required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

We provide healthcare services to minors with parental/guardian consent. Parents or guardians are responsible for providing consent and managing their children's health information on our platform.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our Services. Your continued use after changes indicates acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, please contact our Data Protection Officer:

• Email: privacy@medroamafrica.com
• Phone: +233 507 309 168
• Address: Boadi, Kumasi, Ghana